Shipping Policy

At CustomPopcornBoxes.co.uk, we aim to deliver high-quality custom popcorn boxes quickly, safely, and reliably. This Shipping Policy explains how production and delivery work, including timelines, costs, and responsibilities.

1. Order Processing & Production Time

All products on CustomPopcornBoxes.co.uk are custom-made to order.

Production Timeline:

Orders enter production after payment confirmation and final artwork approval
Standard production time is 7–10 business days
Production timelines may vary depending on order size, complexity, or seasonal demand

You will be notified if there are any significant delays.

2. Shipping Locations

We currently ship to:

United Kingdom (UK)

For bulk orders or special shipping requests, please contact us before placing your order.

3. Shipping Methods & Delivery Time

We work with reliable courier partners to ensure safe delivery.

Estimated Delivery Times (after production):

UK Standard Delivery: 2–4 business days

Delivery times are estimates and not guaranteed. Delays may occur due to courier issues, weather, or peak periods.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

Order size and weight
Delivery location
Selected shipping method

Any applicable shipping charges will be clearly displayed before payment.

5. Delivery Responsibility

Please ensure all delivery details are accurate at checkout
We are not responsible for delays or losses caused by incorrect addresses
If an order is returned due to an incorrect address, reshipping costs will be the customer’s responsibility

Risk of loss transfers to the customer once the order has been delivered to the provided address.

6. Damaged or Missing Packages

If your order arrives damaged or incomplete:

Contact us within 48 hours of delivery
Provide your order number and clear photos of the packaging and products

We will investigate and, where appropriate, arrange a replacement or resolution.

7. Delays & Force Majeure

We are not liable for shipping delays caused by circumstances beyond our control, including but not limited to:

Courier disruptions
Weather conditions
Natural disasters
Industrial action

Such delays do not qualify for refunds.

8. Tracking Information

Where available, tracking details will be provided once your order has been dispatched.

9. International Shipping

We do not currently offer international shipping via the website.
If you require delivery outside the UK, please contact us for a custom quote.

10. Contact Us

If you have any questions about shipping or delivery, please contact us via CustomPopcornBoxes.co.uk with your order number for faster assistance.

11. Policy Updates

We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page with an updated “Last updated” date.