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Privacy Policy
At CustomPopcornBoxes.co.uk, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make use of our website.
By using our website, you agree to the practices described in this policy.
1. Who We Are
CustomPopcornBoxes.co.uk is a UK-based provider of custom popcorn packaging solutions.
For the purposes of data protection laws, we are the data controller responsible for your personal data.
If you have any questions about this policy, you can contact us via our website contact form.
2. Information We Collect
We may collect and process the following types of personal information:
a) Information You Provide to Us
- Name
- Email address
- Phone number
- Company name (if applicable)
- Delivery and billing address
- Artwork or design files you upload
- Any information submitted through contact forms, quote requests, or orders
b) Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on the site
- Referring URLs
This data helps us improve website performance and user experience.
3. How We Use Your Information
We use your personal data for the following purposes:
- To process and fulfil orders
- To respond to enquiries and quote requests
- To communicate about your order or services
- To improve our website, products, and customer experience
- To comply with legal and regulatory obligations
- To prevent fraud and ensure website security
We only use your data where there is a lawful basis to do so under UK GDPR.
4. Lawful Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we process your data based on:
- Contractual necessity – to fulfil orders or provide services
- Legitimate interests – to operate and improve our business
- Legal obligations – where required by law
Consent – where you have explicitly given it (e.g. marketing communications)Shipping costs are calculated at checkout based on:
- Order size and weight
- Delivery location
- Selected shipping method
Any applicable shipping charges will be clearly displayed before payment.
5. Cookies
Our website uses cookies to enhance your browsing experience and analyse site traffic.
Cookies may be used to:
- Remember your preferences
- Enable website functionality
- Analyse visitor behaviour
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.
For more information, please see our Cookie Policy (if applicable).- Remember your preferences
6. How We Protect Your Data
We take appropriate technical and organisational measures to safeguard your personal information, including:
- Secure servers and encrypted connections
- Restricted access to personal data
- Regular monitoring for security vulnerabilities
While no online system is 100% secure, we take all reasonable steps to protect your data.
7. Sharing Your Information
We do not sell or rent your personal data.
We may share your information only with trusted third parties where necessary, such as:
- Payment processors
- Delivery and courier services
- Website hosting and IT service providers
All third parties are required to handle your data securely and in accordance with data protection laws.
8. Data Retention
We retain your personal data only for as long as necessary to:
- Fulfil the purposes outlined in this policy
- Meet legal, accounting, or regulatory requirements
When data is no longer required, it is securely deleted or anonymised.
9. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Request data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us through our website.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies before providing any personal data.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal or operational changes. Any updates will be posted on this page with a revised “Last updated” date.
12. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us via CustomPopcornBoxes.co.uk.
